Terms & Conditions

Last updated: 29 September 2026

Welcome to Buy More Mall Kenya (www.buymoremall.co.ke), an online marketplace that connects buyers in Kenya with verified sellers, manufacturers, suppliers and service providers. These Terms & Conditions ("Terms") apply whenever you visit the website, create an account, buy a product, book a service or use any of our features. Please read them together with our Privacy Policy and Return & Refund Policy.

By using the website you agree to these Terms. If you do not agree, please do not use the website.

About Buy More Mall and who you buy from

Buy More Mall Kenya ("we", "us", "our") operates the marketplace platform. Most products and services are listed and sold by independent sellers and service providers ("Sellers"). Each product page shows the shop that sells it.

When you buy from a Seller, the contract of sale is between you and that Seller. We provide the platform, process payments, help with delivery and support, and step in to help resolve problems, but we are not the manufacturer of Seller products. Where a product is sold directly by a shop operated by us, we are the seller for that order.

Using the website and your account

You must be at least 18 years old, or use the website with the involvement of a parent or guardian, to place orders or open an account.

• You can browse without an account. Guest checkout and our "Buy with M-Pesa" quick pay are available without registering.
• When you pay as a guest with M-Pesa, we create a customer account linked to your phone number so you can track the order. You can set a password after paying, or ask us to close the account.
• Keep your login details private. You are responsible for activity on your account. Tell us immediately at info@buymoremall.co.ke if you suspect unauthorised use.
• Give accurate information (name, phone number, delivery address). We may suspend accounts used for fraud, abuse, fake reviews or breaches of these Terms.

Orders and prices

• Prices are shown in Kenya Shillings (KSh) and include VAT where the Seller is VAT-registered. Delivery charges are shown separately at checkout.
• Some products show a regular price and an offer price. The price you pay is the one shown in your cart at checkout.
• Placing an order is an offer to buy. The order is accepted when payment is confirmed (for M-Pesa and card orders) and the Seller confirms it. You will receive an order confirmation on screen and, where you gave an email, by email.
• If a price or description is clearly wrong (for example a KSh 1 price shown by mistake), or an item is out of stock, the Seller may cancel the order. You will receive a full refund of anything you paid for that item.
• Product photos may be reference images of the product type, as indicated on the product page. Where you need to see the exact item, ask the Seller through the product page or on WhatsApp before buying.
• Custom-made, made-to-measure and quotation-based items (for example bespoke suits, fabricated equipment or installed systems) may require a written quotation, deposit or site survey. The quotation will state the final price and what is included.

Payment

We accept:

• M-Pesa: you receive a PIN prompt (STK push) on your phone. Your order is confirmed once M-Pesa confirms the payment.
• Debit and credit cards, processed securely by Stripe.
• Flutterwave (cards and mobile money), where shown at checkout.

We do not currently offer cash on delivery. We never ask for your M-Pesa PIN or card PIN by phone, SMS or WhatsApp. Only enter your PIN in the official M-Pesa prompt on your own phone.

If a payment fails or is cancelled, the unpaid order is cancelled automatically and no money is taken. If money was deducted but the order shows unpaid, contact us with the M-Pesa confirmation message and we will reconcile it.

Delivery and collection

• Delivery costs depend on the product, the Seller and your location and are shown at checkout. Some items offer collection from a pickup point.
• Delivery times shown are estimates. Large, heavy, imported or made-to-order items take longer, and the Seller will confirm a delivery date.
• Please inspect items on delivery, in the presence of the rider where possible. Report damaged, missing or wrong items within 48 hours (see our Return & Refund Policy).
• Risk in the goods passes to you when they are delivered to you or to the person you nominate, or when you collect them.
• Installation, commissioning or training for machines and systems is only included where the product page or quotation says so.

Cancellations, returns and refunds

You may cancel an order free of charge before it is dispatched. Returns and refunds after delivery are handled under our Return & Refund Policy, which also lists items that cannot be returned. Nothing in these Terms limits your rights under the Consumer Protection Act, 2012.

Services marketplace

Service providers (for example installers, technicians, media producers, domestic staff agencies and stylists) list services in the services marketplace. The service provider is responsible for performing the service with reasonable skill and care, for having any licence the law requires (for example EPRA licences for electrical and solar work), and for the safety of their staff and work. Booking details, package prices and what is included are shown on each service page. Once a service has been performed, the booking fee is not refundable except where the work was not done or was materially defective.

Find it for me (paid sourcing)

If you cannot find an item, you can ask our team to source it through Find it for me.

• The sourcing fee (currently KSh 200, shown before you pay) is paid by M-Pesa when you submit your request.
• The fee pays for our team's search. It is non-refundable, including where we cannot find the item or you decide not to buy.
• The fee is a service fee. It is separate from the price of the item, which we will quote to you if we find it. You are free to accept or decline the quote.
• We will try to contact you within 24 to 48 hours. We do not guarantee that an item can be found, or found within your budget.

Classifieds, auctions, pre-orders, wholesale, points and affiliates

• Classified adverts are posted by individuals and businesses who deal with you directly. We do not take part in classified transactions. Meet in safe places, inspect items before paying and never pay in advance to strangers.
• Auctions: a bid is a binding offer to buy at that price. The highest valid bid at closing wins, and payment is due as stated on the auction page.
• Pre-orders are covered by our Pre-order Terms.
• Wholesale prices apply only to the quantities shown on the product page.
• Club points have no cash value, cannot be transferred and may expire. We may cancel points earned through orders that are cancelled, refunded or fraudulent.
• Affiliate earnings are paid only for genuine completed orders, after the return period, in line with the rules shown in the affiliate dashboard.

Reviews, messages and content you post

• Reviews must be honest and based on your own experience of the product or service. Paid, fake or incentivised reviews are not allowed.
• Do not post content that is unlawful, false, defamatory, hateful, obscene, infringes someone else's rights, or contains other people's personal data.
• Do not use messages or product questions to send spam, or to move a transaction off the platform to avoid our protections.
• By posting content you allow us to display it on the website and in our marketing. We may remove content that breaks these rules.

Things you must not do

• Use the website for fraud, money laundering or any unlawful purpose.
• Interfere with the website's security or operation, scrape it in bulk, or try to access accounts or data that are not yours (the Computer Misuse and Cybercrimes Act, 2018 applies).
• Place orders you do not intend to pay for, or make false chargeback or refund claims.
• Impersonate another person or business, including Buy More Mall staff.

Intellectual property

The Buy More Mall Kenya name, logo, website design, text written by us and our software belong to us or our licensors. Product names, brands and images belong to their owners. You may view and share links to our pages for personal use, but you may not copy, reproduce or resell our content without written permission. If you believe content on the website infringes your rights, email info@buymoremall.co.ke with details and we will review it promptly.

Picture search and automated features

Our picture search lets you upload a photo to find similar products. To identify the item, the photo is compared with our product photos and may be analysed by an artificial-intelligence service provider on our behalf. Results are suggestions and may be inaccurate. Please check the product details before buying. See our Privacy Policy for how photos are handled.

Our responsibility to you

We take reasonable care to keep the website working and to check Sellers, but we cannot guarantee that the website will always be available or free from errors.

Sellers are responsible for their products and services: their description, quality, safety, legality and warranty. Where a problem arises, we will help you contact the Seller and, where appropriate, arrange a refund under our Return & Refund Policy.

To the extent the law allows, our total liability to you for any order is limited to the amount you paid for that order, and we are not liable for indirect losses such as lost profits or business interruption. Nothing in these Terms excludes liability that cannot be excluded under Kenyan law, including under the Consumer Protection Act, 2012, or liability for death or personal injury caused by negligence.

Suspension and termination

We may suspend or close an account, cancel orders or remove content where we reasonably believe these Terms have been broken, where required by law, or to protect users from fraud. Where appropriate we will tell you why. You may close your account at any time by contacting us.

Changes, governing law and disputes

We may update these Terms from time to time. The version published on this page applies to orders placed after the update date.

These Terms are governed by the laws of Kenya. If you have a complaint, please contact us first; most issues are resolved within 7 working days (see our Support Policy). If a dispute cannot be resolved by discussion, either party may refer it to mediation, and failing that to the courts of Kenya. You may also contact the Competition Authority of Kenya about consumer matters.

Related policies

• Privacy Policy
• Return & Refund Policy
• Support Policy
• Pre-order Terms
• Seller Policy

Contact us

Buy More Mall Kenya
Eastern Bypass, near Naivas Supermarket, Kamakis, Ruiru, Kiambu County, Kenya
Email: info@buymoremall.co.ke
Phone / WhatsApp: +254 717 263 774